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Passen is building the largest network of consumer 3D body profiles. People want to shop with convenience, online and in-store, and achieve perfect fit!
Partner with us See Current PartnersPeople want to shop online but report being extremely dissatisfied with online clothing purchases.
- 88%
of online apparel shoppers are dissatisfied with their purchases.
- 50%
of dissastisfied online apparel shoppers do not return the apparel to the retailer.
- 30%
The average online return rate - a massive waste of resources, money and time for businesses and customers alike.
Fit is the primary reason for dissatisfied consumers.

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Apparel did not fit well
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Dissatisfied with material quality
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Apparel did not look good
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Apparel was different than ordered
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No longer wanted the item
Younger, digital-savvy consumers continue to spend more online.
Source: Passen - Goldman Sachs - June 20162

Total annual budgets for apparel ranges between $1,000 - $2,000